When is IP Office Verision 8 being released?
Avaya IP Office 8.0 delivers a new feature-rich mobility app for Android devices to bring the desktop to users anywhere, a ‘serverless’ UC module for easy and affordable mobility deployment, and new plug-ins for Microsoft Outlook and Salesforce.com to extend the communications experience to popular business applications.
Avaya IP Office is a highly cost-effective solution that serves small, midsize and branch markets. The single, modular solution builds in comprehensive customer value benefits for productivity, resiliency and flexibility. And for customers moving from Merlin, PARTNER, Norstar, Integral or BCM, Avaya has a unique way to bridge technology and deliver up to 60% savings.
Does the IP Office integrate to my Outlook client for click to dial?
Avaya IP Office R8 has a Microsoft Outlook Plug-in allowing for a tight integration between your telephone calls and your email client. Take a look at this link for further information. http://www.stlcom.com/pics/db/document_library/33_avaya_ipoffice_desktop_flyer.pdf
What type of 9600 sets are supported on IP Office with release 8.0 software?
The Avaya 96XX telephone family provides IP telephony supporting both the h.323 and SIP protocols on the Avaya IP Office and the Avaya Aura Communication Manager. The models supported are:
- 9608 – 24 programmable buttons, headset, speaker phone, button module support
- 9620L – 24 programmable buttons, headset, speaker phone, button module support
- 9620C – 24 programmable buttons, color screen, headset, speakerphone
- 9621G – 24 programmable buttons, color screen, touch screen, gigabit, headset, speaker phone
- 9630G – 24 programmable buttons, gigabit, headset, speakerphone, button module support
- 9640 – 24 programmable buttons, color screen, headset, speaker phone, button module support
- 9640G – 24 programmable buttons, color screen, gigabit, headset, speaker phone, button module support
- 9641G – 24 programmable buttons, color screen, touch screen, gigabit, headset, speaker phone, button module support
- 9650 – 24 programmable buttons, headset, speaker phone, button module support
- 9650C – 24 programmable buttons, color screen, headset, speaker phone, button module support
What Avaya Telephone sets are supported on IP Office 8?
The Avaya IP Office can accomodate analog, digital, and IP phones. These include:
- 9500 Series Digital Deskphones
- 9600 Series IP Deskphones
- 1400 Series Digital Deskphones
- 1600 Series IP Deskphones
- 5400/2400 Series Digital DeskPhones
- 5600/2600 Series IP Deskphones
- 1100/1200 Norstar IP Telephones (using SIP protocol)
When is the iPhone version of one-X Mobile Preferred being released?
The iPhone app for the Avaya one-X Mobile Preferred Application is available from the iTunes App Store on April 8th. The Avaya app puts a load of connectivity and collaboration tools on your smartphone:
Contacts—See all your office contacts color-coded for their availability. Just tap to call or IM.
Messaging—See all your voice messages and IM’s. Prioritize and respond.
Conference Calls—Setting up a conference call on a mobile has never been easier. Tap a contact and pull them into a call. Mute, drop, and bring new people in as needed.
Geopresence—Instantly see where someone is on a map (ideal for tracking sales or service reps) and track their progress in getting to where they need to be. Call your STL Communications Sales Representative for details.
What is IP Office Preferred Edition?
IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues enabling a competitive edge. Download PDF file to find out more. http://www.stlcom.com/pics/db/document_library/56_ipofficepreferred_lb4317.pdf
What is the Avaya IP Office Plug-In for Microsoft Outlook?
The IP Office Plug-In for Microsoft Outlook brings a subset of the one-x portal functionality to Outlook, allowing you to click to call or conference contacts directly within the application. It is included with the Power User, Office Worker, and Teleworker user solutions.
Why should I buy an Avaya IP Office? What are the differentiators over all the other systems out there?
- Single Server, reliable, full survivability
- Superior collaboration capabilities, tightly integrated solution
- Native SIP trunk and end points
- Protects existing customer investments
- Wide choice of mobility solutions
- Market leading contact center solutions
- Energy efficient IP phones uses 1/3 of the power
- Less expensive to install and maintain
- 128 Conference bridge
- Provides a browser-based UI enabling platform-independent client across Microsoft Windows, Linux, and Apple OS X
- Part of a full-family LAN/WAN infrastructure products offered by Avaya
What are the different user licenses available with Avaya IP Office?
Avaya IP Office User Profile licenses
Basic User: This is a default function of IP office. Has all basic core functions enabled. The Basic User is suitable for common areas such as meeting rooms, and users with basic communication needs.
Office Worker User: This User Profile is targeted at users who are working in the office. The Office Worker can be used with wired or wireless phones. Avaya OneXPortal can be accessed through the Office Worker User as well as unified messaging service.
Teleworker User: This User Profile is targeted at users that work from home or elsewhere with Internet connection to the office. A Teleworker license enables a user to use Avaya OneXPortal, IP Office Video Soft Phone, and Unified Messaging functionality for voicemail/email integration.
Mobile User: The User Profile is targeted at users with mobile devises such as field sales and service staff that are often on the road. This software provides functions such as one number access and call control as if “in the office”, enabling them to never miss a call.
Power User: This User Profile if targeted at key knowledge workers with the need for both Mobile Worker and Teleworker functionality. The Power User license enables a user to use Avaya OneXPortal, IP Office Video Soft Phone, all Mobility features and Unified Messaging Services.
Receptionist User: This User Profile is targeted at operators and/or receptionists and provides a visual PC interface for call handing and management for multiple sites (up to four of these users are supported on each site). The Receptionist User enables a user to us IP Office Soft Phone console. This is a Windows PC application intended for the receptionist and/or operator.
Customer Service Agent: This User Profile is targeted at employees who are responsible for fielding customer service calls. This agent license enables the user to use IP Office Customer Call Reporting. It provides them with a web browser interface to view key statistics in real-time and also allows supervisor to track performance with IP Office.
Customer Service Supervisor: This User Profile enables service supervisors to track, measure, and create reports for agent productivity via a web browser interface. This supervisor license enables a supervisor to use IP Office Customer Call Reporter (up to 30 supervisors can be license on IP Office Customer Call Reporter).
What is IP Office Server Edition?
IP Office Server Edition allows IP Office software to run on a Linux based PC server.
How many users can Avaya IP Office Server Edition support?
The Avaya IP Office Server Edition can support up to 1,000 users in total. This includes any combination up to 1,000 of IP, Digital, and Analog across 32 locations with a mix of Linux servers and the Avaya IP Office 500v2.
How reliable is the Avaya IP Office Server Edition?
The Avaya IP Office can be configured with a primary and secondary, as well as an expansion system Linux based servers. The HP DL360 Primary server is a Dual-Quad core Intel Xeon processor, dual hot pluggable power supplies, hot pluggable hard disks (RAID). This represents five nines of reliability which is the top measurement within the industry.
Can I support Nortel phones on Avaya IP Office and IP Office Server Edition?
The answer is yes you can! The IP Office V2, as well as the IP Office Server Edition support the following Nortel phones:
- 1100 Series: 1120E and 1140E plus Key Expansion Modules – Running in SIP Mode
- 1200 Series: 1220 and 1230 plus both Key Expansion Modules – Running in SIP Mode
- T7 Sereies: T7000, T7100, T7208, T7316;T7316e, T24 KIM
- M7 Series: M7000, M7100, M7208, M7310, M7324
- CAP (48 Button) – Central Answering Position
- T7406, T7406E BXT Cordless Telephones
Are SIP trunks supported on IP Office?
Yes, up to 250 SIP trunks on the Avaya IP Office Server Edition and up to 125 SIP trunks on the Avaya IP Office V2.
What is a Softphone?
A- A Softphone is a computer application allowing a user to make telephone calls directly from their computer.ï¿½ Softphone usually mimics the appearance of a real handset and can take form of a standalone program or an enabled program in a web application or PC program. Conversations are conducted on a handset with built in mic and computer speakers, or a USB phone.
How do you transfer a message to a different mailbox, using Visual Voicemail
A-On your phone go to “Visual Voicemail” then to “Listen,” then click and highlight the message you are going to send. After that, press the “More” option and click the “Copy” function and then the “Send To” button and enter the extension(s) number you would like the message to be delivered to click “Add” and then “Send”.
My Plantronics CS 540 Wireless Headset is not holding its charge for the estimated battery life, how can we improve this?
Some Plantronics Headsets have a switch for Wide Band Mode. Wide Band Mode is used to improve QOS on phones that currently do not have appropriate or low QOS. If you have “Quality of Service” this mode is unnecessary and also utilizes a lot of the battery charge. Turn this switch off; it is the switch closest to the jack on the left side. This should help with the headset to be able to hold its charge for longer time frame.
What is the IP Office Essential Edition license?
The Avaya IP Office Essential Edition License enables mobile twinning, and the one-x Mobile Essantial client. Essential Edition provides the capability to add two remote workers, providing connectivity to the IP Office system without the need for a VPN concentrator.
What is IP Office Power User License?
The Power User License enables a user to use one-x portal for IP Office, Phone Manager Pro, Phone Manager PC softphone, all mobility features, Unified Messaging Service (UMS) and VPN phone capability.
What recording options are inherent to the Avaya IP Office?
The Avaya IP Office supports both Manual recording through a button press, and Automatic recording. For recordings to be an inherent feature of Avaya IP Office, the customer must have Preferred Edition licensing, and an active Voicemail Pro. Inherent recording uses Voicemail Pro ports to perform recording duties.
How are Manual and Automatic recordings delivered?
All recordings made using the inherent capability of the Avaya IP Office are delivered to a preconfigured voice mailbox location for playback and forwarding.ï¿½ The system administrator can make a determination on where recordings are delivered.
What options are available when using Automatic Recording?
ï¿½Automatic Recordings can be set to take place on a percentage of calls, be performed on all calls if a Voicemail Pro port is available, or Mandatory, which requires a Voicemail Pro port be available for all inbound and outbound calls for a location.
It sounds like if there are a large number of recordings taking place that management of the recordings could get confusing quickly. What other options are there for playback of recordings?
Customers can purchase software that will configure a Voice Recording Library, a location where all recordings can be delivered and sorted based on various options and requirements. Typically, this will provide a web based console to allow for organization and searching of recordings, and different levels of access to the recordings. A couple of options that we use regularly are Avaya Contactstore, and Xima Chronicall w/ Recording Module.
I’m concerned about using Voicemail Pro ports for recording calls. I do not want to create situations where there are not ports available for other applications. What other options are available for recordings?
There is other 3rd Party software that is available that allows for recordings to be handled in methods outside of the ports of the Avaya IP Office. Please contact your sales representative for a full briefing of options.
What other concerns should I have if I choose to start recording calls?
Storage space is a primary concern. Uncompressed recordings take up approximately 1MB per minute of recording. An additional concern is the number of available ports for recording on the Voicemail Pro. Part of this can be alleviated by reserving ports for specific features on the system, and the addition of more ports through licensing. Please make your sales representative aware of these concerns if you choose to move forward with call recording.
An additional item that customers must be aware about is the laws and regulations in your state when it comes to notification of calls being recorded. Some states only require single party notification, where as long as your internal employees are aware that calls may be recorded, then it is fully legal to record outside calls without disclosure. Other states require two party notification. This requires that both parties on the call receive notification that the call is being recorded. This is typically handled through an announcement played for the incoming call notifying them that their call may be recorded, and additional notification to employees.
What do I need to be able to use my Softphone for IP Office?
IP Office requires a user license to enable the Softphone feature.There are two license choices; PowerUser and Teleworker.
-The PowerUser license enables One X Portal, Telecommuter, Unified Messaging Service (voicemail to email), web services, Mobility Features, TTS for e-mail reading, and Softphone.
-The Teleworker license enables, One X portal, Telecommuter, Unified Messaging Service, web services, and Softphone.
-The Softphone takes the place of your desk phone features and allows you make calls from your PC.
I have a Partner System, if I upgrade to IP Office can I reuse any of my current phones?
Yes, IP Office can be configured in Partner Mode. When in Partner Mode, the system can handle up to 100 digital phones, 100 analog phones, and up to 18 Partner ETR phones. (Euro style Partner sets). Compatible Telephone sets (Running in Partner Mode) are:
- · 6 button non-Display (Model # 315804-B)
- · 18 button non-Display (Model # 315805-B)
- · 18 button Display (Model # 315807-B)
- · 34 button Display (up to 4 per system) (Model # 315808-B)
What is Avaya Twinning on IP Office?
Twinning is a feature that allows your extension and a secondary number to operate as one telephone. When a call comes to your extension the secondary device will ring simultaneously. This allows the user to be away from their desk and able to answer calls as if they were in the office (Find Me – Follow Me). Twinning is a feature that comes standard with Essential Edition or higher.
What is the VCM on the Avaya IP Office?
VCM Channels are Voice Compression Modules, which enable use of IP phones on your IP Office system. It is used for VoIP calls, IP networking and SIP trunks. The actual number of channels provided is controlled by the VCM Channels licenses within your IP Office. IP Office, VMC’s come as 10 on the Combo Card, or as separate cards 32 and 64.
What is an IP Office Phone Module?
The IP Office Phone modules come in two versions, the Phone Module 16 or the Phone Module 30. These modules add more analog stations to the IP Office. Depending on what version and edition being used, the max number of modules to be able to use varies.
What is the IP Office Analog Trunk Module?
The IP Office Analog 16 Trunk Module is a module that provides 16 extra Loop or Ground Start analog trunks. The first two trunks on the module are automatically switched to power fail in case of power outage or interruption.
I need a cordless phone for my IP Office, What do you suggest?
The Avaya D100 SIP DECT Wireless Phone is always a great choice. The Avaya D100 wireless telephone system utilizes digital wireless technology.
Avaya D100 Base Station Features
- Can register up to 8 Avaya D160 handsets to single base station
- Powered by Power over Ethernet (PoE) switch or PoE injector
- Registers with IP500 V2 via SIP connection
- 100-350 ft. indoor range; 7000 ft. range
Avaya D160 Handset Features
- DECT 6.0
- 4 soft keys
- 8 additional programmable function keys
- Allows easy access to IP Office features
- 16 hour talk time; 7 days standby time
- 2 line x 24 character display
Compatibility and Requirements
- Compatible with IPO 8.1 Feature Pack 1 (8.1.63) or higher
- Requires IP500 VCM 32 or 64 and Essential Edition
- Each D160 handset requires an Avaya IP Endpoint License
With release 9.0 for IP Office the 9611 can I use the SMB 24 side car (700462518)?
Yes and the SMB 24 Botton Module Features are as follows:
Two Backlight LCS Screens for buttons labels
Buttons labeled from system
Powered from 9620, 9630G, 9640, 9650, 9650C, 9670, (9611G with release 9.0) Telephones via the Module Interface
Max of 3 SBM24’s can be installed on a single phone
Does IP Office have audio conferencing?
Yes, Avaya IP Office offers two 64-party conference bridges. All that is required is voicemail Pro. This eliminates the need for expensive, hosted conferencing by combining Avaya IP Office’s 64-party conference bridge with Voicemail Pro’s conferencing features. It is possible to host your own dial-in conference any time you want for free. Callers can call a telephone number, enter a PIN and join themselves into your conference.
I have Essential Edition IP Office. How many people can use the emergency call back notification at one time?
Essential Edition can only have one person use the emergency call back notification at one time, with 15 minute interval callbacks. However, if you upgrade to Preferred Edition, then you can have unlimited emergency call back notification to all contacts, and continued calling until someone is reached.
Can I add Avaya phones to an IP Office that is currently using Norstar phones?
With the 9.0 Release, what are the maximum capacities of the Avaya IP Office for voice conferencing?
The different platforms vary in what is supported from a conference bridge standpoint:
- 500v2 Hardware: 128 Conference resources, with a maximum bridge size of 64 participants.
- R210 Server Edition: 128 Conference resources, with a maximum bridge size of 128 participants.
- DL360 Server Edition:256 Conference Resources, with a maximum bridge size of 256 participants.
What limitations are there beyond the maximum supported bridge size?
All platforms have a reduction in the number of participants as more bridges are added.
Why is this important to note?
Conference resources on the Avaya IP Office are used for multiple functions, including recording calls, general conferencing, service observing. So, while there is a maximum size stated, it should be understood that more often a lesser capacity will be all that is available.
How are the different platforms affected?
Each platform is affected as follows when a third conference is added. From there:
- 500v2 Hardware: Maximum capacity is reduced to 42×3, meaning the largest supported conference will be 42 participants.
- R210 Server Edition: Maximum capacity is reduced to 42×3, meaning the largest supported conference will be 42 participants.
- DL360 Server Edition: Maximum capacity is reduced to 85×3, meaning the largest supported conference will be 85 participants.
Does this mean I can only expect to have the smaller bridge size available?
Not at all. If there are no other resources being used, the largest bridge size will be available to the platform. In cases where Avaya IP Office is being used as a dedicated conference bridge, it is important to keep this scaling in mind.
Can multiple bridges be linked in order to create one large bridge?
No, this is not supported on the Avaya IP Office platform.
Is there a way to expand the available resources?
Not at this time, though in an upcoming release, it is possible that the size of the bridges will be expanded.