APPRECIATION FOR SERVICE! // Operations Manager- Mengel, Surdyke, Murphy & Finke
At MSMF we recently purchased a phone system and went through and install through STL Communications. I wanted to extend my "Thanks" for the beyond satisfactory service that we received from your organization. I wanted to acknowledge some critical employees that help make our overall experience a very pleasant one. My sales representative and technician.
I must say I was hesitant before this process even started, having been through a phone system purchase and install before that was needlesstosay a very memorable experience and not at all for a good reason. We were introduced/ referred to STL Communications through a former Zen-Tel employee, and were well down the process of selecting a phone system when Zen-Tel informed us their office was closing in STL. I was nervous I wouldn't be able to find someone to work with like my former sales rep, but that quickly changed when I was introduced to your Sales Representative. Your rep was/is absolutely great, very easy going and helpful throughout the entire process. He was very knowledgeable of the Avaya system and very attentive to our company’s demands and expectations. He assured me on every visit to the office that he would ensure that all the expectations were met without hesitation. He also worked and helped me move our existing phone service from XO Communications to Windsream- this required countless conference calls for my boss to feel comfortable moving the service. Although most of all the calls with Windstream were very repetitive, he approached every call with professionalism and enthusiasm. The best part about the service from your sales representative is that it didn’t stop at just the sale, it continued and continues today as well. His service and care to our organization as far as exceeding the expectations that we had. I look forward to continuing working with him.
Unfortunately, I was more worried about the install, because our last install took over 8 hours to complete. Your technician is AMAZING. He definitely knows what he is doing and went above and beyond to ensure that we were up and running without any hiccups before he left the install. I was very impressed that almost all the phone programming was done offsite, and all the info. Pertinent to the company was well documented ahead of time. He was very considerate to my needs and the install was a huge success. The cutover from XO to Windstream literally took five minutes and happened without any complications all thanks to your technician.
Being in the service area and being a manager myself, I love to hear when my team does a great job. Furthermore when they go above and beyond to ensure our clients’ needs are being handled and met it’s even more of a blessing. Therefore, I wanted to be sure that I passed this experience on to you so you could know of an outstanding team you have behind you.
I look forward to working with STL Communications, and more importantly the outstanding sales rep and technician I previously worked with.
Brian Bazzell // City of O'Fallon / IT Director
It’s been several months now since your team came out and installed our Avaya system. I would like to say that the “service after the sale” has been outstanding! Brendan, Mark and Greg have proven to us that we made the right decision in going with STL Communications to do our install! They have made themselves available for other questions that have arisen since the install, and we could not be more pleased with the overall experience.
Joe Lane // City of O’Fallon, MO
From the eginning of the project through the implementation of it, it's been a wonderful experience. Our sales rep Brendan was fantastic, came out with Greg, who was our project lead and he sat down with us and worked out every detail with me. When it actually came time to install the system, Greg came out with his technician Joss and knocked the thing out in record time. We were really really happy with the end results.
STL Communications is a top notch company to work with. I would highly recommend them for anyone who's looking for a new phone system.
STL Communication Delivers // Arch Coal Inc – Don Staten
When a site is down and out, STL Communications’ customers know they can count on us to deliver. When seconds count, our technicians are there. Arch Coal’s legacy phone system failed on a Thursday in February. Because of the age of the phone system the information on the hard-drive was not recoverable and license re-use was not available. STL mobilized, assessed the problem, defined a plan, and installed a new phone system on-site in two days. “When the Bat-Phone Rings, we put technicians on the pole”, said Greg Bell, VP of Operations and Technical Services for STL Communications. The following is an email excerpt from the Manager of Telecom and Mobility at Arch Coal, Inc – St. Louis, MO regarding STL Communications’ dedication and response.
“Thank you very much for your “above the call of duty” work this weekend to restore communications at our Flintridge operation. I appreciate everyone’s efforts at STL, but especially yours Bryan since you got the dirty work assignment of redirecting your Saturday on our behalf. Thanks to all of STL for delivering during this critical event.”
Don Staten, Manager of Telecom and Mobility
If you are asking what type of response times and performance your organization can expect from STL Communications, just ask our customers.