HCAHPS questions: During this hospital stay, how often did nurses treat you with courtesy and respect?
If you want to improve patient satisfaction, improve nurse satisfaction. It’s no surprise they’re closely linked. Nurses work in a busy, noisy and stressful environment where they must constantly adjust to new situations and regulations. Patient hospital recommendations decrease by two percent for every ten percent of nurses who reported dissatisfaction with their jobs. Focus on how you make nurses happy and you’ll see an improvement in patient satisfaction scores.
Well-implemented technology can reduce stress and help make workflow more manageable. West-Com’s Workflow Station allows the clinical team to set care reminders, communication with ancillary services such as EVS, imaging and transportation, set and review patient safety status and request equipment.
This helps prevent errors, saves time, and allows the care staff to do what they do best – care for their patients.