HCAHPS questions: During this hospital stay, how often did nurses listen carefully to you?
Patients and family members gauge how well caregivers listen not by if they have been heard, but how caregivers respond to their questions and concerns. Providing patients and families with assuring verbal and non-verbal responses shows them not only that you are listening but also that you care. This seems easy enough to do, but often the demanding patient care environment unwittingly reduces caregivers’ abilities to give patients the time and support they need during the healing process.
West-Com’s healthcare solutions provide caregivers with the tools they need to take control of their challenging patient care environment. The Patient CareBoard, located inside the patient room, is an electronic whiteboard designed to answer patients’ and family members’ commonly asked questions regarding care plans, medications, conditions, mobility, schedules and discharge. This keeps the patient and family members well-informed and reduces their use of the nurse request button. Caregivers are freed up to spend more direct care time with those who need it most, and patients feel that they have been heard.