HCAHPS questions: During this hospital stay, how often were your room and bathroom kept clean?
Preventing HACs is a priority initiative at most healthcare facilities. A study in the UK showed that hospitals perceived to be unclean have a ten percent higher rate of infection. Another study reported that the hospital environment is responsible for up to 15% of adult patient falls.
Many factors contribute to these patient safety threats including unkempt bathrooms, messy patient rooms, and lingering meal trays. Every department, clinical and non-clinical, must share accountability in preventing environmental HACs, and nursing must have an easy way of communicating patient safety concerns. West-Com’s workflow and communication tools provide an easy way to notify departments, such as EVS or dietary, about patient rooms that need attention. These requests can be received in many ways, including text messaging, or they can be integrated into an existing work request ticketing system. West-Com’s workflow tools also support multi-disciplinary rounding that can be set at different time intervals.