HCAHPS questions: How often did you get help in getting to the bathroom or in using a bedpan as soon as you wanted?
Having to rely on caregivers’ help whenever nature calls can be a humbling and frustrating experience. Patients’ anxiety levels often increase as they start questioning, “What if they don’t get here in time?” or “How long can I hold it?” These thoughts may compel patients to go to the bathroom alone, without assistance, risking falling and injuring themselves.
Purposeful rounding has been shown to be effective in reducing call lights related to toileting and other requests. The rounding features on West-Com’s Workflow Station helps to ensure that purposeful rounding occurs consistently so that a patient’s needs are met before the patient presses the call light button.
West-Com’s Patient CareBoard is designed to provide answers to patients’ questions and reduce call light usage. This frees up valuable time so that caregivers can perform their necessary rounds and deliver care to their patients.