HCAHPS questions: During this hospital stay, how often was your pain well-controlled? How often did the hospital staff do everything they could to help you with your pain?
Studies show that there is no correlation between pain control levels and patient satisfaction. Most patients surveyed were satisfied or very satisfied with their overall pain management scores; however, data does reveal that patients who feel they have good communication with their doctors and nurses are the most likely to report satisfaction with relief of their pain.
There are several ways in which West-Com’s Novus Connect facilitates pain management communication between the patient and the care staff:
- The Pain Med button on the pillow speaker gives the patient control over when they feel the need to request a pain evaluation.
- The pain reassessment reminder option on the West-Com Workflow Station reminds caregivers when it’s time to reassess the patient’s pain level.
- The Patient CareBoard can provide patients with pain management schedules and information about their pain medications.