Frost & Sullivan awarded Avaya its 2011 Global Customer Value Enhancement Award for improving patient care with Unified Communication Technologies.
“This is a key validation that having fit for purpose solutions for healthcare providers that directly solve the key business issues of Improving patient experience, reducing costs and improving care coordination and being able to position our solutions around the value to the Line of Business is key. We have created several use cases to help sales/channels articulate the business issues and how healthcare UC solutions solve these business issue” said Sanjeev Gupta, Leader Verticals.

This award validates the impact Avaya solutions can achieve in healthcare through improvement in the patient experience and outcomes as well as the value Avaya solutions deliver to our customers in terms of reducing costs. Frost & Sullivan noted that “Avaya has demonstrated unwavering commitment to delivering superior communications solutions to its healthcare customers” and also commented on how our “dedicated resources are tuned to anticipate, prepare, and respond quickly to changing healthcare requirements, such as policy and regulatory compliance and user demands, such as increasing nurses’ time with patients, improving patient workflow, and improving mobility”.

“Avaya’s continuous focus on customer value enhancement through the leveraging of dedicated internal resources, a competitive portfolio of solutions, and the delivery of open architectures is validated by the company being the recipient of the 2011 Customer Value Enhancement Award, recognizing the company’s accomplishments in improving patient care with Unified Communications technologies.”