STL Communications Inc.

Voice Networking Video Wireless

1-800-993-4STL(4785) // 314-205-7100
  • Voice
    • Total Voice Cloud/Managed Service
      • Total Voice VoIP Speed Test
      • Total Voice app instructions
    • On-premise Voice Communications
      • IP Office
      • Avaya Aura
      • Avaya Cloud Office
    • Support Services
      • IP Office Support Plans
      • Remote Support
    • Video
      • WOW Video
      • Avaya Spaces
      • Avaya Collaboration Unit CU360 (Huddle)
    • SIP Trunking
  • Healthcare
    • Total Nursecall Managed Service
    • On-premise Nursecall
      • Benefits of West-Com
    • Virtual Care
    • RTLS (Real Time Location System)
    • Emergency Call Kit
    • Acute Workflow Solution
  • Data/IT
    • Networking
      • Aruba Networking
    • Cyber Security
      • SOC (Security Operations Center) Services
      • MDR (Managed Detection and Response)
      • Vulnerability Management
    • Total Business Continuity
    • Backup/Disaster Recovery
    • Total Network Monitoring
    • SD-WAN
    • Total Firewall
    • Total Desktop Management
  • About Us
    • Leadership
    • Testimonials
    • Giving Back
    • STLCOM.COM Core Values
    • STL’s Customer Care Team
  • News and Information
    • Partners
    • Event Calendar
    • Blog
    • Videos
  • Contact Us
    • Career Opportunities
      • Sales Representative
      • Technical Services Specialist
      • Healthcare Technology Sales Representative
    • Request a demo
    • Service Ticket Entry
Home // News / PR // Best Response Time For After Business Hours

Best Response Time For After Business Hours

March 20, 2012 by Admin

Avaya Communications rates STL Communications as a “best-in-class” co-delivery partner. One reason is our fast response times providing break-fix and support services for all Avaya communication systems. Whether it is an Avaya Aura Communication Manager, IP Office, a legacy Definity, or a Partner system, STL has you covered.

To this end, and to ensure our customers have the best response time for after business hours support, STL awards $1,000 annually to the on-call technician who has the quickest response time for an after business hours service call. Throughout the year management makes middle of the night calls into our services 800 number and starts the stop watch. The goal is to motivate and reward our best service technician and to continue to provide exceptional customer service.

This is yet another reason why STL Communications leads the way in Avaya system installation, support, break-fix, and innovative solution design and why our customers keep coming back.

Filed Under: News / PR, Service and Response Tagged With: Aura Communication Manager, Avaya, Avaya Co-Delivery Partner, Avaya support, Avaya System Installation, best in class, ip office, Jason Heise, response time, service, STL Communications, stlcom.com

Pages

  • Voice
  • Healthcare
  • Data/IT
  • About Us
  • News and Information
  • Contact Us
  • Career Opportunities

Call Today

1-800-993-4785

314-205-7100

This Site

  • Document Library
  • Privacy Policy

Social Networks

  • Facebook
  • LinkedIn
  • Twitter
  • YouTube
USFCR Verified Vendor

© 2023 · STL Communication INC. Design and Development by jWeb Media.