Avaya Communications rates STL Communications as a “best-in-class” co-delivery partner. One reason is our fast response times providing break-fix and support services for all Avaya communication systems. Whether it is an Avaya Aura Communication Manager, IP Office, a legacy Definity, or a Partner system, STL has you covered.
To this end, and to ensure our customers have the best response time for after business hours support, STL awards $1,000 annually to the on-call technician who has the quickest response time for an after business hours service call. Throughout the year management makes middle of the night calls into our services 800 number and starts the stop watch. The goal is to motivate and reward our best service technician and to continue to provide exceptional customer service.
Pictured in the photo is our 2011 winner, Jason Heise with a response time of 1 minute and 37 seconds. Congratulations Jason, job well done!
This is yet another reason why STL Communications leads the way in Avaya system installation, support, break-fix, and innovative solution design and why our customers keep coming back.