The City of O’Fallon Missouri was looking for a new phone system. “We had an old Nortel Option C that was on its last leg so we started going through, looking at different phone systems and AVAYA kept coming back as something we wanted to do.” said Joe Lane, IT System Administrator for the City of O’Fallon. In the end, STL Communications was chosen as the AVAYA Partner and replaced the Option 11C at City Hall and the Police Department.

“The current system  had aging technology and couldn’t satisfy current or planned feature/function requirements, including: call processing capacity, SIP trunking, networking all facilities, and of course, VoIP”, said Brendan Lehan, Sales Representative with STL Communications. The Streets Department already had an Avaya IP Office and was upgraded and networked back to the main system at City Hall and prepared for fiber connecting to the Public Works building. “From the beginning of the project through the implementation of it, it’s been a wonderful experience”, said Joe Lane. “We are really, really happy with the end results.” Mr. Lane went on to say, “our sales rep Brendan was fantastic, came out with Greg Hall, who was our project lead and he sat down with us and worked out every detail with me.” He went on to say, “when it actually came time to install the system, Greg came out with his technician Joss and knocked the thing out in record time.”

When asked about STL Communications and their abilities, Joe stated, “they’re a top notch company to work with, I would highly recommend them for anyone who’s looking for a new phone system or looking for an AVAYA Partner to maintain your phone system.”

Since the implementation of the new system, the City of O’Fallon has contracted with STL Communications to provide wireless connectivity to remote facilities from the Renaud Spirit Center and continue to work with the City to bring innovative solutions to their communication and collaboration challenges.

About STL Communications: Located and headquartered in the St Louis area, and an AVAYA Services Expert. STL Communications blends that “can do” spirit and desire to help clients with the latest communication and collaboration products and services. STL Communications drives creativity, generate ideas and accelerate smarter decisions providing their customers with better productivity, greater profitability and a stronger competitive advantage.