For Immediate Release: Today, Monday, June 4, 2012
St. Louis, Missouri – STL Communications, Inc. today announced that it has achieved Services Expert certification from Avaya, a global provider of business communications and collaboration systems and services. By gaining recognition as an Avaya Connect Services Expert, STL Communications, Inc. has demonstrated a proficiency in the skills and qualifications required for expert delivery of the full range of Implementation and Support Services to Avaya customers.
Located and headquartered in St. Louis, Missouri, STL Communications uses a “can do” spirit to help clients with the latest communication and collaboration products and services. The company helps solve business problems by applying technology solutions with ideas to accelerate smarter business decisions, enhanced productivity, and greater profitability, all leading to a strong competitive advantage.
When seconds count, STL Communications’ technicians jump into action, which STL Communications, Inc. customer Arch Coal, of St Louis, Missouri quickly discovered. Arch Coal needed to replace a legacy phone system, even though the information on the hard drive was not recoverable, STL Communications, Inc. rapidly mobilized, assessed the problem, defined a plan, and installed a new phone system on-site in just two days.
“STL Communications delivered ‘above the call of duty’ to restore communications at our Flintridge operation,” said Mr. Don Staten, Manager of Telecom and Mobility for Arch Coal. “Thanks to STL for delivering for us during this critical event.”
“When the ‘Bat phone’ rings, we put technicians on the pole”, added Mr. Greg Bell, VP of Operations and Technical Services for STL Communications, Inc.
Participating channel partners have access to Avaya Global Services methodologies and tools to help them deliver a high-quality service experience to customers. In addition, they receive a broad range of financial, sales, marketing, and support benefits.
QUOTE FROM AVAYA: “Channel partners like STL Communications enable customers to be fully confident that they will receive the highest level of service for the care of their communications systems. To achieve the Services Expert designation, STL Communications exhibited a record of success in serving customers, which they have taken to the next level through additional training and access to Avaya Global Services methodologies.” — Mr. Karl Soderlund, Vice President, Americas Channel Sales, Avaya.
QUOTE FROM STL COMMUNICATIONS, INC.: “The Avaya Services Expert designation is the highest certification available from Avaya and is extremely difficult to obtain. This recognition shows our commitment to excellence for installation, service, and support of Avaya equipment and provides our customers with a powerful team of experts to assist in all aspects of design, installation, configuration, training, and support services. We are very proud of our services team.” — Greg Bell, STL Communications, Inc., VP of Technical Services and Operations,
About STL Communications: STL Communications, Inc. is a software and integration services company for Avaya communication and collaboration solutions and the Avaya DevConnect community, providing solutions for business that drive down costs and improve overall customer satisfaction. For more information please visit: www.stlcom.com
About Avaya: Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.