A sign of a great company is the number of referrals and recommendations customers give. The proven process within the company is what drives many of these referrals and recommendations. This being said, the customer experience is paramount to the success of any company and should be the driver for all decisions.
Here at STL Communications, our team of superheroes always strive to wipe out non-customer service and to drive solutions for our customers. What is your super power? At STL Communications our super power is “the customer experience” and includes:
- The innate ability to diagnose a customers environment before we prescribe a solution
- Striving to provide a “WOW” inspired outcome as we deliver solutions
- We are invested in your business and the success of your customers’ customers
On the flip side, what is your kryptonite? Companies who think they can do it all on their own and aren’t willing to build a partnership and allow us to be a part of their overall IT strategy keep us from solving problems and helping your organizations reach its goals. The industry is changing and the companies are moving to a managed services environment. Why buy the electrical grid when you can just pay the electric company monthly for usage?
We can provide the IT within your organization and make it an operating expense. This OPEX expense model seems to be the ongoing mode of purchasing products we have seen with mid-size business for the past year and looks to be the purchase model for the foreseeable future.
How does your organization purchase? What are the needs facing your business over the next 6-18 months? What managed services solutions can help your company reach its short term and long term goals?
Make the customer experience the only measure of success for your company and stick with your core focus. Let us be the superheroes that keep the technology villains at bay so you don’t have to.