There are so many managed service voice options that it’s hard to tell if you’re getting the best deal or if you’re getting ripped off. STL Communications provides itself on offering the best, custom plans to help your business. If you’re looking at national competitors, you may want to pay attention to these 6 things.
The Other Guys
|PHONES||Multiple phone models to choose from, including executive/everyday user/conference phones/wireless. Included with service.||Some of our competitors don’t even include phones in your plan. That’s right – they’re selling you a phone plan WITHOUT PHONES. Their popular phones could cost you more than $20 a month IN ADDITION TO your monthly managed service costs.|
|SUPPORT||STL Communications’ team of in-house technology superheroes is available 24/7 to assist you. BTW – moves and changes are included at no extra charge.||Competitors often insist on the customer providing all first and even second-tier support to their own end users. That means that YOU are responsible to upgrade, troubleshoot your own system and do your own moves and changes.|
|COST||STL Communications offers managed services at a 5 year/fixed rate per user pricing. Our pricing is based on monthly billing, with no unexpected taxes or fees.||Competitors best advertised rate is based on annual pre-payment for services. “Administrative fees” can be added or increased at any time per contract.|
|INSTALLATION||STL Communications employs our own implementation and technical teams to fully complete your installation and initial, even on-going, user training is included.||Other managed service providers offer limited, if any, assistance in setting up your system and training – and it’s not included in the monthly price! By the way – their support is often outsourced internationally.|
|MINUTES||With STL Communications, outbound calling minutes are pooled between all users, allowing power users to have the minutes they need.||Employees are limited to individual minutes used, leaving some employees to incur fees for going over their allotment of minutes while other employees’ minutes may not even be used.|
|CUSTOMIZATION||STL Communications offers customizable on-hold messages, music, external paging, and even analog devices, if desired.||Most managed service providers have limited (if any) options when it comes to customization like on-hold music, messages and external devices.|