No. IPOCC is treated as a soft ACD server that connects to the IP Office through SIP. Customers accessing the call center will be transferred from IP Office to IPOCC for the duration of their call. This is what keeps ports of Voicemail Pro from being used to record all agents.
Home // FAQs // Are the core call center features of IP Office or the announcement features of Voicemail Pro used for IPOCC?
