STL Communications Inc.

Voice Networking Video Wireless

1-800-993-4STL(4785) // 314-205-7100
Home // FAQs // Does the Avaya IP Office provide Skills Based Routing features?

Does the Avaya IP Office provide Skills Based Routing features?

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The ACD within the Avaya IP Office does not include options for skills based routing. There are 3rd Party options that are compatible with the Avaya IP Office that can provide that feature set, as well as multichannel (fax, email, text, chat) integration. Please contact your sales representative for more information about our products.