Customers can purchase software that will configure a Voice Recording Library, a location where all recordings can be delivered and sorted based on various options and requirements. Typically, this will provide a web based console to allow for organization and searching of recordings, and different levels of access to the recordings. A couple of options that we use regularly are Avaya Contactstore, and Xima Chronicall w/ Recording Module.
// FAQs // It sounds like if there are a large number of recordings taking place that management of the recordings could get confusing quickly. What other options are there for playback of recordings?