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Home // FAQs // It sounds like if there are a large number of recordings taking place that management of the recordings could get confusing quickly. What other options are there for playback of recordings?

It sounds like if there are a large number of recordings taking place that management of the recordings could get confusing quickly. What other options are there for playback of recordings?

March 11, 2016 by

Customers can purchase software that will configure a Voice Recording Library, a location where all recordings can be delivered and sorted based on various options and requirements. Typically, this will provide a web based console to allow for organization and searching of recordings, and different levels of access to the recordings. A couple of options that we use regularly are Avaya Contactstore, and Xima Chronicall w/ Recording Module.

Filed Under: AVAYA IP Office

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