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Home // FAQs // There was mention of Chat and Email support? Is this part of the base agent license?

There was mention of Chat and Email support? Is this part of the base agent license?

March 11, 2016 by

No, there is a voice agent license and a multichannel license that includes voice.  There are also upgrade licenses available that will convert a voice agent to a multichannel and voice agent.

Filed Under: Contact Center

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