There are several items included with IPOCC that make it much different than the standard ACD offering of IP Office:
- Desktop software for Agent access and control
- Integration with Voice, Email, and Web Chat (Fax and SMS Support in a future release)
- Contact Recording for all agents, separate from Voicemail Pro ports
- Skills Based Routing for faster call resolution
- IVR functionality with support for Third Party voice access from Nuance
- Outbound Dialing Campaigns
