STL Communications Inc.

Voice Networking Video Wireless

1-800-993-4STL(4785) // 314-205-7100
  • Voice
    • Total Voice Cloud/Managed Service
    • On-premise Voice Communications
    • Support Services
      • IP Office Support Plans
      • Avaya Aura Communication Manager
      • Legacy Solutions
      • User Guides
      • Remote Support
      • Service Ticket Entry
      • Total Voice Connection Test
    • SIP Trunking
  • Healthcare
    • Total Nursecall Managed Service
    • On-premise Nursecall
    • Virtual Care
    • RTLS (Real Time Location System)
    • Emergency Call Kit
    • Acute Workflow Solution
    • Sentry Freedom Wireless
  • Data/IT
    • Networking
      • Aruba Networking
      • Aruba Networking Products
      • Aruba For Small & Mid-Sized Businesses
      • Extreme Networks
    • Backup/Disaster Recovery
    • Total Business Continuity
    • Total Network Monitoring
    • Total Firewall
    • Total Desktop Management
    • Cyber Security
    • SD-WAN
    • Carrier Services
    • Video
      • WOW Video
      • Avaya Spaces
      • Avaya Collaboration Unit CU360 (Huddle)
  • About Us
    • Leadership
    • Testimonials
    • Mobile Learning Center
    • Giving Back
    • Career Opportunities
    • STLCOM.COM Core Values
    • STL’s Customer Care Team
    • A Timeline of STL Communications
    • Document Library
  • News and Information
    • Blog
    • Videos
    • Request a demo
    • Event Calendar
    • STLCOM.COM Race Car
  • Contact Us
Home // FAQs // What is Automatic Call Distribution?

What is Automatic Call Distribution?

March 11, 2016 by

Automatic Call Distribution (ACD) is the ability to use features within the telephone system to deliver incoming telephone calls to an organized group of extensions in a predefined manner. Typically, the members of the group would be referred to as Agents, with potential requirements for reporting and management layered on top of the actually call management. A group that has membership to an ACD is commonly referred to as a Hunt Group.

Filed Under: Hunt Groups, Automatic Call Distribution

Pages

  • Voice
  • Healthcare
  • Data/IT
  • About Us
  • News and Information
  • Contact Us
  • Career Opportunities

Call Today

1-800-993-4785

314-205-7100

This Site

  • Document Library
  • Privacy Policy

Social Networks

  • Facebook
  • LinkedIn
  • Twitter
  • YouTube
USFCR Verified Vendor

© 2023 · STL Communication INC. Design and Development by jWeb Media.