Automatic Call Distribution (ACD) is the ability to use features within the telephone system to deliver incoming telephone calls to an organized group of extensions in a predefined manner. Typically, the members of the group would be referred to as Agents, with potential requirements for reporting and management layered on top of the actually call management. A group that has membership to an ACD is commonly referred to as a Hunt Group.
Home // FAQs // What is Automatic Call Distribution?