Interactive Voice Response (IVR) is a technology that allows a compuer to detect voice and dual-tone multi-frequency signaling (DTMF) keypad inputs. IVR allows customers to service their own inquiries by following the instructions. IVR systems can be used to control almost any function where the interface can be broken down into a series of menu choices. In telecommunications applications, such as customer support lines, IVR systems scale well.
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