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Home // FAQs // What methods of Automatic Call Distribution are supported on the Avaya IP Office?

What methods of Automatic Call Distribution are supported on the Avaya IP Office?

March 11, 2016 by

When calls are delivered to an ACD group, we can support a number of methods of presenting those calls.

�

�������� Collective:� All devices that are members of the ACD group will ring or display notification of the incoming call.� Any member of the ACD can pick up the call. Users that are on calls will not have their call interrupted

  • ��������� Linear:� Calls are delivered to the first member of the ACD Group.� If that user is already on a call, the call will be passed to the next member of the group. Calls will continue to be distributed to other members of the group in a specific manner of ranking until an earlier person is no longer on the phone and is available to take a call again. The next call will be presented to them.
  • ��������� Circular/Round Robin:� Each new call is handed to the next member of the group, eventually coming back to the first member of the group. If that member is still on a call, it will pass to the next person and continue to go through the group until it is time for the first person to take their turn again.

Filed Under: Hunt Groups, Automatic Call Distribution

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