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Home // FAQs // What other features are included with the Avaya IP Office ACD?

What other features are included with the Avaya IP Office ACD?

March 11, 2016 by

We are able to configure overflow groups for when a group is experiencing unusual call volumes, and able to provide features to queue calls and hold them until an agent is available. As part of the queue, we can provide expected wait time and position announcements, advertising, comfort messages, and options to allow users to opt out and leave a voice mail message.

Filed Under: Hunt Groups, Automatic Call Distribution

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