What does Spectralink mean by a WorkSmart Device?
Here are 4 items that apply to the definition of WorkSmart by Spectralink:
- Merging Ease of Use with a Purpose Built Design
- Simplify application and solution delivery
- Feature market-specific attributes
- Be easy to implement, integrate, and manage
What new features are Spectralink able to support with their WorkSmart Device?
Spectralink is able to combine the features of a mobile phone with work essential features such as quality, durability, and reliability.
How are they able to combine the features of a mobile phone with work essential features such as quality, durability, and reliability?
By leveraging Android OS, they are able to leverage an interface that is instantly familiar to users, and is easy to learn. They can use this to provide enterprise calling features, Android and XML based applications support, web access, and enforce enterprise level security and privacy, including mobile device management.
What models of Pivot are available?
The 8741 and 8753.
What is the difference between the two models?
The 8753 includes an integrated 1D/2D barcode reader.
What colors are available for the devices?
Healthcare Blue, Midnight Black, and soon Healthcare White.
How are additional features handled on the Pivot series?
Additional features are done through option feature licensing. This allows for users to buy the level of set they require for an application, and perform field upgrades to the device to add new features as required.
What are some of the planned license options for the devices?
The following are currently planned:
- Push To Talk
- High-noise operation
- Real Time Location Services (RTLS)
- Spectralink SAFE (Alert and Man Down detection services)
What are some other optional items for the Pivot series?
Gang Chargers that support up to 4 devices at once, belt holsters, cases, lanyards
What options are there for provisioning units?
Pivot devices can be programmed individually through their screen interface, or can be used with the Spectralink Installation and Configuration Tool (SLIC). SLIC allows for an installer to immediately register several handsets to a wireless network, with little to no training on setup and configuration.
Once implemented, what options are there for ongoing management and maintenance?
The Spectralink Configuration Management Server (CMS) is available to provide server-based centralized management and provisioning.
How are updates delivered to Pivot devices?
Pivot devices can be updated and configured Over The Air (OTA) through the Configuration Management Server (CMS). The CMS also allows for SIP and Feature configuration, enterprise-wide and group configuration, and bulk provisioning of devices.
What applications are supported on the Pivot devices?
The Pivot device can potentially support any application on the Android application store due to the usage of the Android environment on the device. XML applications are also compatible with the solution.
What are some concerns that a person must be made aware of when using Android applications?
Applications from the Android application store may or may not have been tested on the device. Potentially, there can be issues with obtaining support on an application due to the issues with interoperation testing.
How can I get around dealing with issues with the Android application store?
By being a SmartWork device, Spectralink has provided for the ability to support XML applications directly written for the Pivot device, and through management restrict access to application stores and the ability to install applications on devices. Applications handled this way have been tested by Spectralink and their partners, and are supported by both.
What are the different levels of design, implementation, and training offered with Pivot devices?
Spectralink has both a Gold and Platinum level of service available for Pivot.
What are the differences between the Gold and Platinum levels of installation?
Gold is able to support:
- Remote Wi-Fi design and installation
- Online Training
Platinum is able to support:
- On-Site Wi-Fi design, installation, and training
- Guaranteed service
What levels of maintenance are available for Pivot?
Spectralink has both a Gold and Platinum level of maintenance for Pivot.
What are the differences between Gold and Platinum levels of maintenance?
Gold maintenance covers:
- Next Day Shipping
- Liquid Damage Protection
- Spare Kits
- Unlimited Tech Support
Platinum maintenance covers:
- Advanced Replacement
- Liquid Damage Protection
- Spare Kits
- Dedicated Elite Account Manager
- Onsite Product Specialist Engineer
Can Pivot devices be used on any available access point?
No, there are certain specific access points that are certified by Spectralink under the VIEW program. They are made by:
Can Pivot devices be used on any PBX solution today?
No, there are certain specific PBX and phone solutions that are certified by Spectralink under the CSI program. They are made by:
What integrations are currently tested and supported in the United States for applications?
The AIMS program with Spectralink has tested and certified:
- Amcom Mobile Connect
- Extension Engage Mobile
- Rauland Borg
- Multiple others in various countries.