In today’s business environment, a large percentage of customers are either considering managed services or have already partnered with a managed service provider. In the past, businesses have traditionally maintained in-house I.T. staff that possessed enough knowledge to handle most issues that arise daily, outsourcing to a trusted vendor either on a T&M basis or through traditional maintenance contracts more complex issues falling outside of their staff’s skill set.
While this seems to cover the internal day to day issues of programs not functioning, printers not working, etc. it unintentionally neglects the monitoring of the networks health in general as internal staff struggles to keep up with the demands of users and cost businesses valuable production time when systems became unhealthy over time.
If you are a business leader, you know the impact to both customer perception as well as the loss of revenue when a server crashes or when software is corrupted, shutting down the operating systems that your staff uses to render service, your customers. In these two scenarios, the loss of revenue is the easy loss to calculate, but how much has this outage really cost your company over time due to your customers now having a lower sense of trust that your company can provide the services you offer when they need them? Are they willing to look the other way, or are they looking for someone else to service their needs that they can count on to be there when they need them?
Today, more and more businesses are looking to managed service providers to MANAGE their network in a proactive manner, heading off problems before they impact their ability to service their customers when their customers are relying on them to be there. And to carry the burden of network systems health in a proactive manner you are really looking for not the traditional managed service provider, but a Business Services Partner to not only maintain the health of your network but to offer guidance to new and innovative solutions and processes that can help you up your game in terms of providing “WOW INSPIRING” service to your clients.
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