STL offers a variety of voice communication solutions to fit any type or size of business:
Total Voice is a managed solution utilizing Avaya and other complementary technologies residing at the customer site. This combines the attractive pricing and ease of a “hosted solution” with multi-device support and full features of a traditional telephony system, on-site with more control, better management, and better reliability. Our Total Voice program includes:
- Fixed price per user for entire contract duration
- All the latest unified communication features
- Desktop device of your choice; IP, digital, analog, softphone, even remote IP sets
- Voice mail with integration to email
- Cellular smart phone integration (iPhone and Android devices)
- Data switches required to support IP phones
- Music on hold and external paging interface
- Battery backup device providing 30 minutes of normal operation
- Offsite Disaster Recovery/
- Redundancy options
- 24 X 7 remote monitoring
- Full onsite maintenance coverage including parts and onsite labor
- Remote moves and changes
- Customizable to your specific needs
Avaya IP Office
Engagement Can Accelerate Growth and Revolutionize How You Do Business
The Avaya IP Office™ Platform is a cost-effective system that supports a mobile, distributed workforce with voice and video on virtually any device. IP Office is an integrated, modular communications solution that scales up to 3000 users and 150 locations in a multisite network with resiliency. Match a deployment model to infrastructure needs from simple appliances to dedicated servers to virtualized software in a data center. Improve customer experience and contact center agent efficiency with powerful, affordable multichannel functionality for voice, email and web chat. The solution combines collaboration software plus multichannel contact centers, networking, security and video.
There is an IP Office to meet the needs of any Mid-Market enterprise. From the smallest enterprise with essential team engagement and mobile requirements, scaling up through to the most sophisticated large enterprises requiring high levels of resiliency to support their customer engagement solutions.
IP Office user solutions provide choices based on job function to match the needs of a diverse range of workers in the enterprise. A broad array of endpoints ranging from: fully featured digital; basic and premier level IP; DECT and Wi-Fi wireless; and, flexible conferencing hard endpoints to softphone options. Soft phone applications are designed to provide flexibility for remote workers and to allow workers to access telephony services, such as making and receiving calls, voicemail, and call forwarding from their computer or mobile device.
Put it all together and the IP Office™ Platform helps businesses bring engagement to the next level, differentiating themselves from the competition and achieving their business or organizational objectives.
Avaya office enables business to:
- Deepen their engagement with customers by making sure calls get through quickly to the right person with powerful skills based routing options. Engaging with clients goes beyond voice by using web chat, email and fax. More calls can be handled with fewer people via self-service.
- Make team engagement more productive by giving employees the extra tools needed to stay connected from anywhere. Employees remain in touch with ‘one-number reachability’. Staff can work remotely by having all the same communications options as in the office.
- Control costs and save money by cutting out the time-wasting hassles that keep employees from being productive. Lower mobile phone and telecommuter long-distance charges by routing calls through the system. Rely on a built-in conferencing bridge to eliminate the need for expensive third-party conferencing services. Take advantage of the more flexible and lower cost IP-based voice network options.
Avaya Aura® Communication Manager
The core of your unified communications and collaboration solution.
Your move to unified communications and collaboration starts with Avaya Aura® Communication Manager. Your voice, video, messaging, and customer contact applications converge on a single network that spreads intelligent and flexible communications throughout your organization.
Everyone at headquarters, remote branch offices, and on the road will have the same enhanced communication capabilities—so they can easily and quickly take care of business.
Don’t let your current network stop you from moving to unified communications and collaboration. With Avaya Aura® Communication Manager, adapt to SIP, H.323, digital, and analog. You can extend conferencing, mobility, video, and collaborative applications to all.
- Communicate and Collaborate with Anyone, Anywhere – Extend your collaborative communications across time zones and regions to mobile phones, conference rooms, contact centers, and more.
- Reliability at Your Fingertips – All communications are consistent and reliable with configurable redundancy, virtualization, and fault tolerance.
- Designed for IT and Employees – Common capabilities, features, applications, and administration make learning easy for IT and employees while reducing the cost of ownership.
- More Features for Your Offices and Users – Use 700+ features that help ensure communications flow easily throughout your organization. Everyone experiences standard capabilities such as auto attendant, call transfer, call forward, E911, and hundreds of advanced features they didn’t even know existed. Your headquarters, branch offices, call centers, home offices, and mobile workers get the same great set of collaboration and communication services.
- Anxiety-Free Communications – Promise and deliver communication services with 99.999% reliability. Duplicated hardware and software options combined with reliability enhancements to preserve high-quality communications at all your locations.
- Unified Communications that Move with Your Workforce – Give your traveling or telecommuting users the same great voice, video, messaging, and collaboration features that they enjoy in the office. Your users’ favorite desktop features will move where they do.
- Ready for Success – Expand communication services as your business grows. You can start with fewer than 100 users and expand to as many as 36,000 on a single system and to 350,000 on a single network.
Contact Center Solutions
Contact Center Solutions That Maximizes Customer Service
Grappling with higher costs and lower budgets in delivering service? Don’t sacrifice your customers for lower costs. Instead, how about enjoying lower costs, high satisfaction, and new revenue streams? Let STL Communications show you how your contact center can save on operational costs, improve customer service, and show you how to incorporate up and coming modes of communications into your contact center today. This includes; voice based, email, fax, SMS text, IM, and interactive voice response inquiries.
Contact Center Solutions provide context-sensitive, collaborative, voice and multimedia customer contacts that allow enterprises to anticipate, automate and accelerate customer interactions. Contact Center Solutions allow enterprises and organizations to manage the customer experience in a way that consistently delivers a superior level of engagement by proactively reaching out to customers, combining historic and real-time contextual customer information to help improve the quality of interactions, optimizing agent utilization and productivity, and enhances supervisor performance to deliver a superior customer experience that drives sustainable business growth.
Enterprises and organizations can achieve benefits from contact center solutions while preserving existing infrastructure investments and enhancing flexibility, tightening security, augmenting service availalability and saving CAPEX and OPEX.
The vision for the next generation of contact center solutions is about delivering a superior experience. Increased competition, changing demographics, the growth of new communications media, and more demanding customers, require businesses to consistently deliver higher-value customer service and effectively manage their customer’s experience.
STL Communications can help your contact center offer more customer access options to improve satisfaction and loyalty, improve agent utilization, use real-time and historical customer data to frame the appropriate context for each and every interaction, and equip managers with the proactive management tools to effectively manage and optimize the call center and contact center solutions.
Contact us and we can show you how to improve your contact center and drive better customer satisfaction.
Over the years, the communications landscape has changed, Avaya has changed, and the industry in general has changed. But one thing remains the same; legacy communication solution are still in the marketplace and serving business every day. With over 500 years of combined industry experience, STL Communications has seen the evolution of these technologies unfold. To this end, we know these legacy systems and know how to troubleshoot, repair, and can source most parts for these solutions to keep them running. Whether you have an old Merlin, Definity, a Partner, an Option 61, or even a BCS, we can help.