"We like our sales rep who has been our rep for ever. The techs are always friendly and dependable and STl always has classes and gatherings where folks like me can talk about phone related issues. If we have an issue they get on it quickly, which is most important since our company lives and dies via our bullpen. Steve too is also always available and takes an active interest in what's going on. I think accessibility to the owner is good because the rest of the company knows he is aware of any problems that might be happening." - Bob G.