FAQ

Each platform is affected as follows when a third conference is added. From there:

• 500v2 Hardware: Maximum capacity is reduced to 42×3, meaning the largest supported conference will be 42 participants.
• R210 Server Edition: Maximum capacity is reduced to 42×3, meaning the largest supported conference will be 42 participants.
• DL360 Server Edition: Maximum capacity is reduced to 85×3, meaning the largest supported conference will be 85 participants.

• All data sent to the remote data center is encrypted
• The data is held in a very secure, Tier 4 datacenter
• The datacenter is located in Dallas, geographically away from the St. Louis area

• TBC includes all of the upload, download, VM and storage charges in a fixed monthly price
• TBC includes the ability to test the data recovery up to 4 times per year at no additional charge

TBC provides the ability for a customer to replicate their data and recover in a remote location, all for a fixed cost.

Veeam is the software that is used to provide the TBC service.

No problem; STL will register your location information so calls are sent to your local Public Safety Answering Poing (PSAP) so First Responders (fire department, police and EMTs) can properly respond).

Yes, STL will work with you to port your existing numbers to our Total Voice platform.

While your office desk phones will not work if this happens, all calls can easily be rerouted to mobile apps, cell phones or even home phones if necessary because your core system resides in the cloud.

Standard pricing includes multi button phone sets, voice mail to email integration, cellular smart phone integration, audio and video conference bridges and more. More advanced features like call accounting, call recording, call center features and more are all available for additional charges.

STL has invested in the best technology available from manufacturers like Avaya, HP, SonicWall and Nimble Storage, all residing in the most secure environment possible at the N+1 Tierpoint data center in St. Louis.

NO, NO, NO! All your traditional, expensive phone lines or T1s go away. Our Total Voice service utilizes the latest carrier services that are included in the monthly price – all you need is internet connectivity. Plus 500 minutes of long distance per user (pooled for your entire company) is included.

Yes again! STL provides all support, including remote moves and changes. In the unlikely event of an outage, STL will even send our certified technicians to your office to troubleshoot and fix the problem.

Admin: An admin has the same type of access to a team collaboration room as the person that initially created it. This means that on top of being able to chat (via text, voice or video), they can also share files, create/assign tasks and, most importantly, modify the permissions of other participants.

Member: A member has the exact same permissions as an admin (detailed above), but with one important difference – they don’t have the ability to modify the permissions of other participants. This means that they cannot invite new members, change their permissions or remove other participants from the space.

Guest: A guest is able to chat via text, voice or video, but not able to share files via the ‘Posts’ tab, create/assign tasks or modify the permissions of other participants.

Yes, you can upload and share files within each team room. Basic users receive 1 GB of storage space while Plus and Business users have unlimited space.

Yes, please see the table below.

STL Communications is one of AVAYA’s leading partners in the mid-west and is rated “best-in-class” and “world-class” for installation, certifications, and break-fix through AVAYA audits. We can certainly provide AVAYA maintenance and support services.

Aruba Networks APs support both the 802.11n and 802.11ac standards. They are backwards compatible with older standards, such as 802.11a/b/g.

Aruba Instant is a built in, virtual AP controller supported by multiple versions of Aruba APs. This allows for smaller companies that wish to take advantage of Aruba APs without requiring any dedicated support staff to manage them.

Aruba Networks APs allow for:

• Selective guest access to network resources
• The ability to blacklist intruders, rogue APs, and applications
• Quarantine suspicious and infected devices
• Redirect new and misconfigured devices
• Other items beyond these.

Aruba Networks APs are certified to run on multiple competitor based network switches, including Cisco, HP, and Avaya. They may also be installed alongside competitor APs. It would be recommended, though, that all APs eventually be converted to Aruba Networks APs in order to be able to take full advantage of the management and software offerings available.

Aruba Networks focus is on Wireless Access Points (APs), but they also manufacture centralized controllers that support their line of APs, and software applications to assist users and administrators.

The Centralized Visibility Dashboard features:

• Display of accurate location information for all wireless users, rogues, and devices
• Up-to-date heat maps and channel maps for RF diagnostics
• Historical user location playback
• Easy import of existing floor plans and building maps
• Visual RF Plan provides off-line planning capabilities
• Multi-floor & channel utilization

Click here to view the Visibility Dashboard.

Essential Edition can only have one person use the emergency call back notification at one time, with 15 minute interval callbacks.  However, if you upgrade to Preferred Edition, then you can have unlimited emergency call back notification to all contacts, and continued calling until someone is reached.

Yes, Avaya IP Office offers two 64-party conference bridges. All that is required is voicemail Pro. This eliminates the need for expensive, hosted conferencing by combining Avaya IP Office’s 64-party conference bridge with Voicemail Pro’s conferencing features. It is possible to host your own dial-in conference any time you want for free. Callers can call a telephone number, enter a PIN and join themselves into your conference.

Twinning is a feature that allows your extension and a secondary number to operate as one telephone. When a call comes to your extension the secondary device will ring simultaneously.  This allows the user to be away from their desk and able to answer calls as if they were in the office (Find Me – Follow Me). Twinning is a feature that comes standard with Essential Edition or higher.

A- A Softphone is a computer application allowing a user to make telephone calls directly from their computer.� Softphone usually mimics the appearance of a real handset and can take form of a standalone program or an enabled program in a web application or PC program. Conversations are conducted on a handset with built in mic and computer speakers, or a USB phone.

Yes, up to 250 SIP trunks on the Avaya IP Office Server Edition and up to 125 SIP trunks on the Avaya IP Office V2.

Advantages of SIP

1. Cost effective: can purchase in increments of 1 vs. PRI/24
2. Opportunity to extend real-time communications beyond LAN
3. Specific QOS measures to ensure better voice quality
4. Immediate PSTN connecting redirect
5. Is as reliable as traditional PSTN circuits
6. Make calls nationally/globally at a static rate
7. Redundancy with multiple service providers and links
8. Connect unlike telephone systems to a multi-site business
9. Less expensive with native connections to telephone system as no gateways or line cards are needed
10. Optimize your data pipe to accommodate voice and data from the PTSN
11. Add trunk capacity quickly vs. PRI which can take up to 30-90 days for provisioning

SIP or Session Initiation Protocol is a set of internet standards that enable voice, video and multimedia communications to operate over TCP/IP protocols. The core SIP standard was ratified in June of 2002 and thus has benefited from years of technical contribution from nearly every communications equipment supplier and service provider during its development as an internet standard. SIP enjoys wide acceptance and deployment both within service provider and enterprise networks. Click on the link to learn more. https://stlcom.com/pics/db/document_library/38_AuraScalabilityReliabilityfinalSIPUC4749.pdf or this link for a detailed technical discussion around scalability and reliability. https://stlcom.com/pics/db/document_library/39_AuraScalabilityTechGuideSIPUC4750.pdf